FAQ Info

If you are experiencing any problems with the BrainJuicer Community or have any questions about it, please study the list of frequently asked questions to see if we have addressed your concern. If not please contact the help email address.

 

Frequently Asked Questions

About BrainJuicer Community

Registration & Sign in

User Profile & Settings

Navigation

Posting

Blogs

Images

Mac Users

Private Messages

Privacy/ Security

About BrainJuicer Community

What is the purpose of the BrainJuicer Community?

To provide a community for BrainJuicer’s staff, clients and contacts, and for others with an interest in market research, where we can share ideas and opinions about anything and everything related BrainJuicer in particular and market research in general. This site is designed so you can quickly locate information, find other knowledgeable users and participate in research projects and join in conversations. Back to top

How do I suggest new features or improvements to the BrainJuicer Community?

Email your ideas and /suggestions to the help email address. Note that information you provide to us is governed by our User Agreement.Back to top

Who do I email if I have questions about the BrainJuicer Community?

Email your questions to the help email address (help@brainjuicercommunity.com).Back to top

How do I invite someone to become a member of the BrainJuicer Community?

[If you want to invite someone to join the BrainJuicer Community you need to email them the link to the site www.brainjuicercommunity.com and suggest that they apply to register.]Back to top

What kind of material is prohibited in the BrainJuicer Community?

Please be careful with the information you post on www.brainjuicercommunity.com and that you provide to other users. Your BrainJuicer Community profile/posts/comments are governed by our User Agreement.  Among other things, you may not include photographs containing nudity, or obscene, lewd, excessively violent, harassing, sexually explicit or otherwise objectionable subject matter.Back to top

How do I opt out of the BrainJuicer Community?

Email us at optout@brainjuicercommunity.com with ‘remove’ in the subject heading. Please include either your sign-in name or the email address you signed up with and we will remove your profile within 48 hours.Back to top

Registration & Sign In

Do I have to be registered to use the forums?

You are required to register in order to post or reply to messages. To register, just click on Join and fill in the appropriate information.Back to top

How do I log in?

To login to the forums, click on Sign In. From there you enter your username and password. [If you would like to be automatically logged into the BrainJuicer Community when you visit, click on the checkbox next to Automatically log me in. (Note: You must have cookies enabled for this feature. BrainJuicer Community will encrypt your login information and store it in a cookie.)] Back to top

I forgot my username and/ or password.

[If you forgot your username and/ or password you can visit the Forget Your Password page and have both your username and a new password emailed to you by entering the email account you're registered with. You will be sent a new password, since we store your password encrypted and have no way of retrieving the original value. Once you receive your username and new password, you can login and change your password.] Back to top

I've logged in before, but now can't login.

First check to ensure your username and password are correct. If you still can't login please email us at help@brainjuicercommunity.com. Back to top

User Profile & Settings

What is a profile?

A profile is information about your account that controls how you view information within the Community. This includes details about messages and replies you post, personal information you wish to share (such as your web address or weblog address, as well as themes, time zone, and many other settings.) You can access your profile by clicking on the Edit Profile link on the homepage.Back to top

How do I add a signature to my post?

A signature is a message that is appended to the end of any posts you make in the forums. You can edit your signature by going to the ‘Signature and Bio’ tab in your profile page. Back to top

How do I remove my signature from my posts?

Once logged in, go to your profile page, click on the ‘Site Options’ tab and click 'no' for ‘Display user signatures.’Back to top

How do I add a picture to my profile?

Once you sign in, go to your profile page click on the ‘Picture’ tab and add your picture (for further information on adding pictures, see below under ‘Images’).Back to top

How do I change my password?

Once logged in you can change your password by going to your profile page and click on the ‘Password’ tab.Back to top

How do I change my username?

Once logged in you can change your username by going to your profile page and click on the ‘About’ tab.Back to top

How do I change my email address?

Once logged in, you can change your private email address by going to your profile page and click on the ‘Email’ tab.Back to top

What profile settings are required?

The only profile setting that is required is your private email address. This is the email address that is used when you have a forgotten your username or password. The private email address is never shared or displayed publicly. The remainder of the profile settings is optional.Back to top

What if I don't want my name displayed in the member lists?

You can set the option in your profile and your name will not appear in any member listings, including the listing of who is online. Go to your profile page and click on the ‘Site Options’ tab, click 'no' to ‘Display in member list.’ Back to top

How do I view other user profiles?

To view the profile for any user who has posted to the forums, click on their username wherever you see it as a link. You can also search for their username or ID using the search feature. Back to top

Navigation

Can I sort threads when viewing a forum?

Yes, you can sort threads when viewing a forum by author, replies, views, and last post. The default sort for a forum is to display the newest threads first (last post descending). To sort simply click on the ‘Options’ button at the bottom of the screen, select your desired sort order and click 'Apply'.Back to top

How do I search the forums?

From the main page of the discussion forums, type your term(s) into the search box, select which forum(s) you want to search, and click the Go icon.Back to top

What is the 'RSS' icon at the bottom of a forum?

RSS stands for ‘Really Simply Syndication’.  RSS allows you to subscribe to a forum's posts on the BrainJuicer Community. It helps you keep up with all your favorite weblogs by checking their RSS feeds and displaying new items from each of them.
You will need to download an RSS reader. You can do so by going to the following sites:
http://www.feedreader.com/ Or http://www.rssreader.com/
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What is the red/ green icon next to a user's name when viewing a post?

This icon indicates the user's online status. A green icon means the user has been active recently (usually within the last 15 minutes). A red icon means the user has not recently been active. You can hover your mouse over this icon to see details about the user's past activity. Back to top

What does ‘enable email subscription’ mean?

This allows you to receive an email to your private email address every time a post is made on the discussion you subscribe to.Back to top

Posting

How do I create a thread or post a reply?

To start a new thread, choose the appropriate forum and select ‘Write a New Post.’ Type your thread header in the subject line, type a message in the message box and assign a tag if you want. Click the ‘Post’ button.
To post a reply to a thread, select the ‘Reply’ icon next to the message you would like to reply to. If you want to respond to specific text from the original message, click on ‘Quote Original’ button, and that will add the text from the original post in your message.
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What are tags?

You can give your post a ‘tag’, which is like a keyword. Tags help you find posts that have something in common. You can assign as many tags as you wish to each post.Back to top

How do I delete my posts?

Click the ‘Delete’ button next to new posts you have made. If a post you have made has one or more replies you will be able to delete those posts by saying yes to Delete Children.Back to top

Blogs

What is a blog?

Blog is short for weblog. A weblog is a journal that is frequently updated and intended for general public consumption. Blogs generally represent the personality of the author.Back to top

Images

What file types can I post to the site?

You can post the following types of images: gif, jpg, png and bmp.  The maximum size of an image is 640X480. Back to top

Where can I post images to the site?

You can post images in Connections area and you can post your image in your profile page. [You also have the ability to post pictures to create your own photo gallery.] Back to top

How do I add an image to my Connections post?

There are 2 ways to add an image:
 
1. As an attachment. Image will not appear in the post itself, there will be a link to your image.
  • Click on ‘Write a New Post’.
  • Click on the 'Options' tab.
  • Click on the 'Add/ Update' button.
  • Click on the 'Add/ Update' button.
  • You can either browse for the image you want on your computer, or provide a link to a URL from the Internet.
  • Suggestion: Tell people in your post to click on the link with the image.

2. Have image appear in actual post

A. Images from the Internet
  • Right click on the image and choose 'properties.' (Mac users: Hold the control button down and click on the image, then choose 'properties')
  • A box will appear. In the box there is an area called 'Address [URL]' or 'Location'. Copy the 'address' in that area.
  • Now go back to ‘Write a New Post’ in Connections.
  • Once there, click on image with a picture frame on it.
  • A box will appear. Paste the 'address' in the box called 'Image URL'.
  • In the 'image description' box, type in what the picture is of.
  • Then in the 'alignment' box, choose where you want the picture positioned in your post.
  • Click the 'insert' button and there you have it.
B. Images other than the ones on the Internet
  • You can only add images to your blog that you have first posted in your photo gallery in your profile page.
PC USERS:
  • Go to the image in your gallery you want to insert into your blog. Right click on the image and choose Properties. (Mac users: Hold the control button down and click on the image, then choose 'properties')
  • A box will appear. In the box there is an area called 'Address [URL]' or 'Location'. Copy the 'address' in that area.
  • Now go back to ‘Write a New Post’ in Connections.
  • Once there, click on image with a picture frame on it.
  • A box will appear. Paste the 'address' in the box called 'Image URL'.
  • In the 'image description' box, type in what the picture is of.
  • Then in the 'alignment' box, choose where you want the picture positioned in your post.
  • Click the 'insert' button and there you have it.
MAC USERS
(Sorry, if you are using Safari, you can not post images to your Connections post.)
  • Go to the image in your gallery you want to insert into your blog.
  • Click on the thumbnail image to open it.
  • Click on the open image and then copy the URL (URL should end in .aspx).
  • Now go back to ‘Write a New Post’ in Connections.
  • Once there, click on image with a picture frame on it.
  • A box will appear. Paste the 'address' in the box called 'Image URL'.
  • In the 'image description' box, type in what the picture is of.
  • Then in the 'alignment' box, choose where you want the picture positioned in your post.
  • Click the 'insert' button and there you have it.
 Back to top

What images am I not allowed to post on the site?

As outlined in the User Agreement, you may not include images containing nudity, or obscene, lewd, excessively violent, harassing, sexually explicit, or otherwise objectionable subject matter.Back to top

Mac Users

What Browser should I use on my Mac?

If you are using a Mac, we recommend using FireFox as your browser.
If you use Safari, you will need to do the following in order to post to the site:
  1. Once logged in, go to your profile page.
  2. Click on the ‘Site Options’ tab.
  3. Change the content Editor to Plain.
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Cutting, Copying and Pasting

The cut, copy and paste icons on the toolbars do not work on a Mac. You will need to use your keyboard:
Cut: Apple Button+X
Copy: Apple Button+C
Paste: Apple Button+V
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Private Messages

What is a private message?

A private message is email within BrainJuicer Community. You can send a private message to other users that is visible only to them. No private information, such as the user's email address, is ever disclosed.Back to top

How do I send a private message?

Go to a member's profile page. On the right of the screen under Options, click on the link that says ‘Send user a private message.’ Back to top

Where can I read my private messages?

You have to sign in to read your private messages. Click on the ‘Inbox’ link in the top right hand corner. You can also access your Inbox, from your profile page. Click on the link ‘My Inbox’.Back to top

Privacy/Security

What are the privacy practices of the website?

Please read our Privacy Policy.Back to top
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